Terms of Service

Effective Date: April 18, 2025

Welcome to Coblentz Plumbing (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website (https://coblentzplumbing.com), plumbing services, and communications, including our SMS messaging program. By accessing our website, engaging our services, or opting into our SMS program, you agree to these Terms.

1. Use of Services

We provide plumbing services, including installation, maintenance, and repairs, as well as related communications through our website and SMS program. You agree to use our services and website only for lawful purposes and in accordance with these Terms.

Eligibility

You must be at least 18 years old to use our services or website. By using our services, you represent that you meet this requirement.

Prohibited Activities

You may not:

  • Use our website or services for any illegal or unauthorized purpose.

  • Attempt to gain unauthorized access to our systems or networks.

  • Interfere with the functionality of our website or services.

2. SMS Messaging Terms and Conditions

Our SMS messaging program, operated under Coblentz Plumbing, allows us to send you text messages for:

  • Appointment scheduling and reminders

  • Service updates and confirmations

  • Promotional offers and discounts

  • Responses to your service requests

Message Frequency: Message frequency may vary based on your interactions with us, such as service appointments or promotional campaigns.

Message and Data Rates: Message and data rates may apply, as determined by your mobile carrier. You are responsible for any charges incurred.

Consent to Receive SMS Messages

By providing your mobile phone number and opting into our SMS program, you expressly consent to receive SMS and MMS messages from Coblentz Plumbing. Consent is not a condition of purchasing any goods or services. You may opt in by:

  • Completing a web form on our website with a checkbox indicating agreement to receive texts.

  • Texting a keyword (e.g., “JOIN”) to our 10-digit long code.

  • Providing verbal or written consent during interactions with us, documented in our records.

Double Opt-In: After opting in, you may receive a confirmation message requiring a response (e.g., “Reply YES to confirm”) to verify your subscription.

Opt-Out Instructions

You may opt out at any time by texting STOP to our 10-digit long code. You will receive a confirmation message stating that no further messages will be sent. Alternatively, contact us at info@coblentzplumbing.com or 330.877.8989 to unsubscribe.

Customer Care Information

For assistance, reply HELP to any message or contact us at:

  • Email: info@coblentzplumbing.com

  • Phone: 330.877.8989

  • Website: https://coblentzplumbing.com

3. Payment and Billing

Payment for services is due as outlined in your service agreement or invoice. We accept credit cards, checks, and other standard payment methods. Late payments may incur fees as permitted by law.

4. Limitation of Liability

To the fullest extent permitted by law, Coblentz Plumbing is not liable for any indirect, incidental, or consequential damages arising from your use of our website, services, or SMS program, including delays, non-delivery of messages, or technical issues. Our liability for direct damages is limited to the amount paid for the specific service giving rise to the claim.

5. Compliance with Laws

We comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA) Messaging Principles. Our SMS program adheres to A2P 10DLC requirements, ensuring messages are sent only to those who have provided explicit consent.

6. Modifications to Terms

We may update these Terms at any time. Changes will be posted on our website (https://coblentzplumbing.com) and effective immediately. Your continued use of our services or website constitutes acceptance of the updated Terms.

7. Governing Law

These Terms are governed by the laws of Ohio, without regard to conflict of law principles.

8. Contact Us

For questions about these Terms, contact us at:

  • Email: info@coblentzplumbing.com

  • Phone: 330.877.8989

  • Address: 13014 Lake Ave NE, Suite 100, Hartville, OH 44632

  • Website: https://coblentzplumbing.com