Privacy Policy
Effective Date: April 18, 2025
Coblentz Plumbing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (https://coblentzplumbing.com), engage our plumbing services, or participate in our SMS messaging program. This policy complies with A2P 10DLC requirements, the Telephone Consumer Protection Act (TCPA), and applicable privacy laws. We recommend placing a link to this policy in the footer of our website and in any SMS call-to-action disclaimers.
1. How We Collect Consumer Data
We collect the following types of information:
Personal Information: Name, phone number, email address, and billing information provided when you schedule services, contact us, or opt into our SMS program.
SMS Program Data: Mobile phone number, opt-in records (e.g., timestamps, keywords, or form submissions), and message interaction data (e.g., responses or opt-out requests).
Website Data: IP address, browser type, and usage data collected through cookies or analytics tools when you visit our website.
Service Data: Details about your plumbing service requests, such as equipment type or service history.
We collect this data when you:
Submit information through our website forms or during service interactions.
Opt into our SMS program via web forms, keywords, or verbal/written consent.
Interact with our website or respond to our messages.
2. How We Use Consumer Data
We use your information to:
Provide and manage plumbing services, including scheduling and invoicing.
Send SMS/MMS messages for appointment reminders, service updates, promotions, or responses to your requests, as permitted by your consent.
Improve our website and services through analytics.
Comply with legal and regulatory requirements, including A2P 10DLC registration.
Respond to your inquiries or support requests.
Your mobile and messaging opt-in data will not be shared with third parties for their marketing or promotional purposes. This assurance applies specifically to data collected for our SMS program and is a core commitment to your privacy.
3. How We Protect Consumer Data
We implement industry-standard security measures to protect your information, including:
Encryption of sensitive data during transmission and storage.
Restricted access to personal information, limited to authorized personnel.
Regular security audits to identify and address vulnerabilities.
4. Data Sharing
We do not sell your personal information or share your mobile/messaging opt-in data with third parties for their marketing purposes. We may share information with:
Service Providers: Trusted partners to deliver SMS messages or process payments, under strict confidentiality agreements.
Regulatory Bodies: Entities like The Campaign Registry to comply with A2P 10DLC requirements.
Legal Authorities: As required by law or to protect our rights.
5. Data Retention
We retain personal information for as long as necessary to provide services, maintain our SMS program, or comply with legal obligations. SMS opt-out records are retained to ensure compliance with your preferences.
6. Your Rights and Opt-Out Instructions
You have the right to:
Opt out of SMS messages by texting STOP to our 10-digit long code or contacting us at info@coblentzplumbing.com or 330.877.8989. You will receive a confirmation message, and no further messages will be sent.
Request access, correction, or deletion of your personal information, subject to legal retention requirements.
Manage cookie preferences on our website.
Contact us to exercise these rights at:
Email: info@coblentzplumbing.com
Phone: 330.877.8989
Address: 13014 Lake Ave NE, Suite 100, Hartville, OH 44632
Website: https://coblentzplumbing.com
7. Cookies and Tracking
Our website uses cookies to enhance your experience and collect usage data. You can manage cookie settings through your browser, though disabling cookies may limit website functionality.
8. Third-Party Links
Our website or messages may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing information.
9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website (https://coblentzplumbing.com) and effective immediately. We encourage you to review this policy regularly.
10. Contact Us
For questions about this Privacy Policy or our SMS program, contact us at:
Email: info@coblentzplumbing.com
Phone: 330.877.8989
Address: 13014 Lake Ave NE, Suite 100, Hartville, OH 44632
Website: https://coblentzplumbing.com
